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Frequently Asked Questions
Electricity is very expensive in 3rd world countries. Please conserve as much as possible and turn off the air condition units when not in use. The power can go out from time to time. Do not be alarmed. It is usually not out for extended periods of time. Electricity is very precious. Please save energy.
Please keep in mind that you will need to pick up groceries and necessities that you will need during your stay. We suggest picking up the following items: bags of ice, dish and laundry detergent, coffee, creamer, sugar, coffee filters, any cooking supplies / condiments that you will need, tin foil.
Is there a property manager in case we have any issues?
Yes, we will provide you with his/her contact information before you travel and they will meet you at the Villa upon your arrival.
Do I need an electrical adaptor for travel in Costa Rica?
The outlets are the same as in the US. No adaptors are required.
Is there a pool at the Villa?
All of our Villas have a private pool.
Do the Villas have Internet, cable and phone lines?
Costa Rica has its own cable television network with popular channels like ESPN, CNN, Fox, Discovery, HBO, and Cinemax in English and Spanish. Internet is available through DSL and wireless broadband in many locations. All of our villas have internet service.
Is travel insurance available?
Yes, during the scheduling process, simply mark the travel insurance option on the villa rental contract.
Can we hire a driver for the week?
Yes, we can arrange a personal driver for your group for the week for an additional cost.
Can we rent cars when we arrive?
Yes. We can help schedule that for you.
Are the roads easily drivable, or is it rough terrain?
The local roads in and around the Jaco area are easily drivable. Traffic flows in the same direction as in the US. The drive from the San Jose airport to the villas, however, is a little more difficult to navigate. This is why we strongly suggest having a driver pick you up at the airport and transfer your group to the villa or rental car agency in Jaco.
Money / Credit Cards
Contact your credit card company before arriving to advise them of your travel plans to Costa Rica and the dates you will be using your card. US dollars, Visa and MasterCard credit and debit cards are accepted most anywhere in Costa Rica for a small transaction fee. ATM’s are widely available.
What is the weather like in Costa Rica?
You may have heard that May through November is called the “Rainy Season.” Don’t think that means it pours down rain every day because it normally doesn’t. From December to April or May, there is normally ZERO rainfall. The Costa Ricans like to call it “severe clear” for 5-6 months. Beginning in May, Costa Rica starts to get some clouds and a chance of rain finally. Almost every morning is nice and sunny and, as the day progresses, there is a chance for clouds and maybe a rain shower late in the afternoon. It’s more like the “normal” season. So don’t think it rains all day everyday…it rarely does.
Is Costa Rica safe?
Our villas are located on the west coast (Pacific side) of Costa Rica which is well-known for its tourism industry. That said, as is the case with any vacation destination, locking up your valuables when not present is a sound practice.
Do we need a passport?
You must have a valid passport to enter Costa Rica. If your passport is set to expire within the next six months, please renew before you travel.
Do we need any shots or immunizations before going to Costa Rica?
To our knowledge, there are no specific requirements of immunizations when traveling from the U.S. to Costa Rica. Check with your physician for any specific medical related questions.
What is the currency in Costa Rica?
The Costa Rican currency is the colón. U.S. dollars and credit cards are accepted in most places however large bills can be difficult to break.
What airport do we fly in to?
Guests should plan to fly into the Santamaria International Airport (SJO) located in San Jose, Costa Rica.
How do we get from the airport to the Villa?
Private transportation can be arranged from the airport to your villa. For the safety of our guests, we do not advise using taxi services in Costa Rica as it is unregulated and anyone may approach you claiming to be a taxi driver.
May we rent cars when we arrive?
If so desired yes. Adobe Car Rental in Jaco is our suggested partner and we will be glad arrange that for your group.
Do I need an International Driver’s License to drive in Costa Rica?
You may drive in Costa Rica with a valid license from other countries.
Is there a grocery store nearby?
Yes, there are several grocery stores near our villas.
Is there a hospital or medical facility near the properties?
Yes, there is a private clinic in Jaco located in the center of town. The clinic is open seven days a week with after-hours emergency service. If there is a major medical issue, patients will be transferred by ambulance to San Jose's private CIMA Hospital which is one of the best in the country.
Will our cell phones work down there?
Yes, though you should check with your provider to make sure you get the best plan for calling internationally.
Will we be provided with a final itinerary?
Yes, Primus Villas will prepare and send a comprehensive trip itinerary prior to your departure date complete with all planned excursions, final details and contact numbers for your convenience.
What time is check-in/check-out?
Check-in time is 3:00pm or later on Saturday, and check-out time is by 11:00am the following Friday.
Is maid service available?
Yes, we can arrange for a daily maid service at an additional fee.
How many bedrooms are in the villas?
All of our villas have at least four bedrooms.
Do we need to bring soap? What about towels?
Yes, please bring your preferred soap and shampoo. These items are available at the local grocery stores, though your brand is not guaranteed. Dishwasher and laundry detergent may be purchased at the grocery store as well. All necessary towels and linens are provided at the villa. There is no need to bring those items along on your trip.
How long is the drive from the airport to the villa?
The drive time from the airport to our villas ranges anywhere from 90 to 120 minutes, depending on the property.
Is the water safe to drink?
The water in each of our villas is considered safe for drinking. To eliminate all risk, drinking and utilizing bottled water is a proper precaution.